Personal Information Handling
Article 1 Purpose
FROMtheRED Co., Ltd. (hereinafter referred to as the "Company") collects user's personal information as follows to provide various services to users.
The company places great importance on users' personal information and complies with the personal information protection regulations under relevant laws, such as the Act on the Promotion of Information and Communication Network Use, Information Protection, etc. The company informs you of the use of personal information provided by users through the personal information handling policy and what measures are being taken to protect personal information.
The company makes it easier for users to see the personal information by disclosing the personal information handling policy on the first screen of the website.
. If the company amends the personal information handling policy as necessary, it notifies the user through the website notice so that the user can easily recognize the revised matters.
Article 2 Consent on the collection and use of personal information
When using the service, the company prepares a procedure for consenting to the use of the Terms of Service and the collection and use of personal information. If you select [Agree], you are deemed to have agreed to the collection and use of personal information.
Article 3 Items of personal information collected and methods of collection
The company may collect personal information as follows to provide services such as counseling, service application, etc. and fulfill contracts.
Collection Items – Game usage records, access logs and authentication dates, game version;
The company may collect the following information if the user participates in a promotion event or intends to use an optional service:
First name, age, gender, email address, mobile number, address.
The following information can be generated and collected in the service process:
Service usage record, access log, cookie, access IP information, payment record, suspension record, pc specification information
Model name, OS information, device identification number (device ID or IMEI) of a mobile device with smart OS (Tablet PC, smartphone, etc.)
The company collects personal information in the following ways:
counseling boards, prize event applications, delivery requests, channeling services, tools for collecting generative information, etc.
The company does not require personal information (race and ethnicity, thought and creed, place of origin and home, political orientation and criminal records, health status and sex life, etc.) that may violate basic human rights.
Article 4 Purpose of collection and use of personal information
The company uses collected personal information for the following purposes:
Fulfillment of contracts for service provision and settlement of charges for premium (paid) service provision
Providing content, charging for the use of premium (paid) services, purchasing and payment of fees, sending self-certification, delivery of goods or bills, and collecting fees;
Member and user management
Identification of identity, personal identification, prevention of illegal use and unauthorized use of defective members, confirmation of duplicate subscription, confirmation of intention to join, age verification, preservation of records for dispute resolution, and delivery of notices.
Use in marketing and advertising
Development of new services and provision of customized services, provision of services and advertisements based on statistical characteristics, validation of services, identification of access frequency, and provision of statistics, events and advertising information and participation opportunities.
Article 5 Sharing and provision of personal information
The company shall use the user's personal information to the extent notified in the "Purpose of Collection and Use of Personal Information" and shall not use it in excess of the above scope or provide it to other persons or other institutions without the user's prior consent. Except in cases where the user agrees in advance or acts contrary to the company's terms of use or policies and operating regulations separately set by the company, legal measures are required under the relevant laws or methods.
The company may provide or share users' personal information to its affiliates for business reasons, such as customized services for each member or user, and various other services. However, if personal information is provided or shared, prior to the provision of information, the partner's name, the purpose of the partnership, the scope of personal information provided or shared, and until when it is used/stored.
In the case where there is a user's objection regarding mobile phone/ARS payment, or if there is a request from the mobile phone/ARS payment arbitration center due to a similar issue, the company may provide the service-related personal information to the Mobile Phone/ARS Payment Arbitration Center only to the extent necessary to resolve the problem.
– Mobile Phone/ARS Payment Arbitration Center [(http://www.spayment.org )]
– Phone: 02-563-4033, 4012: 02-563-4033, 4012
Article 25 Entrustment to handle collected personal information
In order to improve services, the company entrusts personal information as follows, and stipulates necessary matters for the safe management of personal information in the entrustment contract under the relevant laws. The company is operating the service by entrusting it to an external professional company as follows.
Purpose of use of provided information: Identification of identity according to service use
To: Korea Mobile Certification Co., Ltd.
retention and duration of information provided: provided for security purposes and not separately held.
Article 26 Period of retention and use of personal information collected
User's personal information will be removed when the purpose of collecting personal information or receiving it is achieved. If a member withdraws from a membership or is deleted due to false personal information, the collected personal information will be deleted completely and will not be available for any purpose. However, personal information will be temporarily kept for a three-day grace period after application for withdrawal due to the possibility of damage such as unwanted withdrawal of members due to theft, which will be notified to the user at the time of cancellation of use. After three days, you will be completely deleted from the company's membership database (DB)
Your personal information shall be removed without delay if the purpose of collecting and using personal information is achieved pursuant to Article 7 (1), and shall not be used for any other purpose
A user who causes a stir in the service due to the use of unhealthy services may keep his/her personal information for one year to request an investigation by a law enforcement agency or to protect other members.
If it is necessary to keep it under the provisions of the relevant statutes, the company may keep the personal information of the members for a certain period prescribed by the relevant statutes even after achieving the purpose of collection and use.
a. Records of withdrawal of contracts or subscriptions: 5 years
b. Record of payment and supply of goods: 5 years
c. Records of consumer complaints or disputes: 3 years
d. Records of marking and advertising: 6 months
e. Website visit record: 3 months
Article 8 Procedures and methods for removing personal information
In principle, the company removes the personal information without delay after the purpose of collecting and using personal information is achieved.
Removing Procedure
Information entered by users for the use of services, etc. is destroyed after the purpose is achieved and stored for a certain period of time in accordance with internal policies and other related laws. Personal information shall not be used for any purpose other than those agreed by the user, except in accordance with the Law.
Destruction Method
Printed personal information is shredded or destroyed by incineration, and personal information stored in electronic file form is deleted using technical methods that cannot be played.
Article 28 Technical and management measures for personal information protection
In handling users' personal information, the company is taking the following technical and management measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with or damaged.
Technical countermeasures
Access to unacceptable IPs prevents access to company's servers unless it is on your internal network. We are also committed to system security, including prohibiting access to unacceptable ports.
Administrative measures
A separate department consisting of a person in charge of personal information management and at least a number of people is established to restrict access to personal information.
Regular in-house and external consignment education are provided to employees who handle personal information on the acquisition of new security technologies and the obligation to protect personal information.
Handover of personal information-related handlers is carried out thoroughly in a secure manner, and responsibility for personal information accidents after joining and leaving the company is clarified.
Operation of a department dedicated to personal information protection
The company shall check the implementation of the personal information handling policy and the compliance of the person in charge through the company's personal information protection department, etc. to correct and problems.
The company is committed to protecting users' personal information, but data transmission over the Internet cannot be guaranteed to be completely safe, and such risks shall be borne by the company and users together. However, the company is not responsible for personal information leakage caused by the user's personal mistake or the inherent risk of the Internet.
The company promises to accumulate know-how in technology and management to protect users' personal information in the future.
Article 29 Notice of business transfer, etc.
When the company transfers all or part of its business, or transfers its rights or obligations due to merger, inheritance, etc., it shall notify the user of the following items:
Fact of transfer, merger or inheritance of all or part of the business
Name, address, phone number, and other contact information of the person who succeeded to the rights and obligations of the service provider, etc.
Article 30 Link Sites
The company may provide members with links to other company's websites or materials through banners, etc. within the service. In such cases, the personal information handling policy of the relevant site is irrelevant to the company's personal information handling policy, so please check the personal information handling policy of the newly visited site.
Article 31 Person in charge of personal information management
The company designates a person in charge of personal information management who is responsible for collecting opinions on personal information and handling complaints.
Person in charge of personal information management: SeoSangWook, CEO, 02-393-2574, fred.seo@fromthered.com
Support Team / Manager : LeeHeeJeong , 02-393-2574, cindy.lee@fromthered.com
Article 32 Customer Center
Collecting opinions and handling complaints
We value your opinion and you are always entitled to sincere answers from questions
We operate our Customer Center to communicate with you smoothly.
Customer Center Guide
Phone: 02-393-2574
Fax number: 02-392-0383 Customer Center hours are as follows
Mondays to Fridays 11:00–18:00 (Closed on Saturdays, Sundays and holidays)
We will respond sincerely by e-mail or fax within the shortest time after receipt. However, in principle, it shall be handled the next day after working hours or on weekends and holidays.
These Terms and Conditions shall take effect on November 12, 2021